Job Description

Role Description

We are seeking an experienced ServiceNow Developer to design, develop, and optimize solutions across IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The role focuses on delivering scalable, user-centric workflows, enabling automation, and supporting enterprise service transformation initiatives.

An ideal candidate is a technically strong ServiceNow developer who combines ITSM & HRSD expertise with integration, automation, and user-centric design, while operating within governance and driving toward AI-enabled service transformation.

In this role, you will have the opportunity to:

• Design, build, and maintain ServiceNow solutions across ITSM (Incident, Problem, Change, Request) and HRSD (Employee Service Center, Lifecycle Events, Case Management).
• Configure workflows, Flow Designer, and automation to streamline IT and HR service delivery processes.
• Develop scripts (Client Scripts, Business Rules, Script Includes) and UI components to meet business requirements while adhering to best practices.
• Build and maintain integrations with third-party systems (e.g., Workday, Azure AD, payroll systems) using REST/SOAP APIs and IntegrationHub.
• Enhance self-service portals (Service Portal / Employee Center) to improve usability and adoption.
• Ensure data integrity and develop dashboards and reports for ITSM and HR performance tracking.
• Follow platform governance standards, support upgrade cycles, and ensure solutions align with ServiceNow architecture and security best practices.

Qualifications

• Proven experience as a ServiceNow Developer with hands-on delivery in ITSM and/or HRSD modules.
• Strong knowledge of JavaScript, ServiceNow scripting, and platform development best practices.
• Experience with Flow Designer, IntegrationHub, and Employee Center.
• Expertise in REST/SOAP integrations and enterprise system connectivity.
• ServiceNow certifications (e.g., Certified System Administrator (CSA) required, CIS - ITSM & CIS - HRSD; CAD preferred).

Requirements

• Travel Requirements: The role will require occasional travel globally for stakeholder workshops and events.
• It would be a plus if you also possess previous experience in:
• Knowledge of ITIL frameworks and HR service delivery models.
• Experience with HRSD lifecycle events and case management implementations.
• Familiarity with AI/automation (Virtual Agent, AWA, Agentic AI).
• Integration experience with Workday, ADP, Azure/AWS, or identity systems.
• Experience working in Agile / Scrum delivery environments.

Benefits

• Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
• Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
• This position is eligible for a remote work arrangement in which you can work remotely from your home.

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