Room Reservations Agent Job at Boyd Gaming, Las Vegas, NV

L2NnTzhnRG5TSmlNNUxIWmRnN1dVeFZFdWc9PQ==
  • Boyd Gaming
  • Las Vegas, NV

Job Description



Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description



Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.

Job Functions:
• Answer incoming customer calls.
• Cross sell room reservations across multiple properties.
• Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Utilize computer systems to run and compile necessary related reports.
• Other duties as assigned by management.

Qualifications



• High school diploma or equivalent required.
• One year experience in a call center required with hotel industry experience preferred.
• Ability to communicate with guests and Boyd Team Members in English.
• Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information



All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Tags

Full time, Work at office, Local area, Flexible hours

Similar Jobs

Dreams Logistics Consulting Services LLC

Independent courier driver paid per stop Job at Dreams Logistics Consulting Services LLC

 ...Overview Join our dynamic team as an Independent Courier Driver paid per stop, in Columbia SC and Augusta, GA Must have good driving skills and customer service expertise come together to deliver exceptional service. We are seeking independent courier drivers or... 

Boyd Gaming

Room Reservations Agent Job at Boyd Gaming

 ...service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple...  ...limited to: computer, headset and telephone. Must be able to work flexible shifts. Able to stand for long periods of time.... 

Gpac

Interior Designer Job at Gpac

If you are a passionate Interior Designer looking to join a growing team, there is an incredible opportunity that awaits with a reputable Architecture and Design Firm. This firm is seeking an Interior Designer with start-to-finish project experience and a desire for continued... 

Sysco

Production Line Lead Job at Sysco

JOB SUMMARY: The team leader is responsible for providing daily leadership, direction, and support to packing associates, line feeders and stackers; and maintaining a safe, organized, clean and efficient operation. Must be able to proactively identify and analyze ...

Northwestern Memorial Hospital

Transplant Nurse Coordinator- Clinical Research Full Time Days Job at Northwestern Memorial Hospital

 ...insurance ~ Annual Employee Salary Increase and Incentive Bonus ~ Paid time off and Holiday pay Description The Transplant Nurse Coordinator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organizations Code of Ethics and...