Job Description
Description
Position Summary
The Production Supervisor – Document Scanning & AI Operations is responsible for overseeing high-volume document scanning and digital conversion processes within a secure production environment. This role manages teams of 10–40+ employees per shift, ensuring operational efficiency, quality assurance, and adherence to production deadlines.
The position includes responsibility for emerging technology utilization, including Artificial Intelligence (AI)-enabled document processing, data capture, and workflow automation tools, supporting continuous improvement and innovation in scanning operations.
Essential Functions
Operations & Production Management
- Oversee daily document scanning and imaging operations using production-grade equipment (Kodak, Fujitsu, Canon).
- Ensure achievement of production goals, turnaround times, and service level agreements (SLAs).
- Adjust scanner settings (DPI, contrast, feed controls) to ensure output meets quality standards.
- Monitor workflow to ensure high-volume data processing accuracy and compliance.
- Perform or oversee equipment maintenance, calibration, and troubleshooting.
Artificial Intelligence (AI) & Digital Processing
- Support implementation and daily use of AI-driven document processing, data extraction, and automation tools.
- Monitor performance of AI-assisted workflows to ensure accuracy, efficiency, and compliance standards.
- Partner with leadership to identify opportunities for AI integration and process optimization.
- Ensure proper handling and validation of AI-generated outputs for quality control.
- Prior experience with document scanning and AI-enabled imaging technologies preferred (scanning experience a plus).
Supervisory & Leadership Responsibilities
- Lead, supervise, and develop teams of 10–40+ employees, including temporary staff.
- Provide training, coaching, and performance feedback aligned with KPI-driven performance management.
- Address employee concerns and manage conflict resolution and employee relations issues professionally.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Step into production roles as necessary to support operational needs.
Process Improvement & Quality Assurance
- Identify and implement process improvements, workflow optimization, and efficiency gains.
- Maintain strict adherence to quality control standards and data accuracy requirements.
- Track and analyze production metrics to drive performance improvements.
- Maintain accurate records for timekeeping, productivity, and reporting.
Administrative & General Responsibilities
- Support AIM Center Manager in achieving operational and financial objectives.
- Participate in monthly productivity and profitability reviews.
- Ensure compliance with company policies, safety requirements, and operational procedures.
- Maintain confidentiality and security standards in a restricted-access environment.
Qualifications
Education
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree preferred
Experience
- Minimum 1+ year of supervisory experience in production, scanning, or industrial environments
- Experience with high-volume document scanning, printing, or data processing operations preferred
- Exposure to AI, automation tools, or digital workflow technologies preferred
- Document scanning experience strongly preferred (scanning experience a plus)
- Experience managing teams of 20+ employees preferred
Knowledge, Skills & Abilities
- Strong operations and project management skills
- Demonstrated ability in team leadership, coaching, and development
- Experience with conflict resolution and employee relations
- Results-driven with experience managing KPIs and productivity metrics
- Knowledge of document imaging, quality control, and data accuracy compliance
- Proficiency in Microsoft Office Suite and Adobe Acrobat
- Ability to interpret technical instructions, SOPs, and operational guidelines
- Strong analytical, problem-solving, and decision-making skills
Core Competencies
- Operations & Project Management
- Artificial Intelligence (AI) Workflow Management
- Team Leadership & Employee Development
- Conflict Resolution & Employee Relations
- KPI-Driven Performance Management
- Process Improvement & Workflow Optimization
- High-Volume Data Processing
- Document Scanning, Imaging & Quality Control
- Data Accuracy & Compliance
Physical Requirements
- Regularly required to stand, walk, sit, talk, and use hands
- Occasionally lift up to 35 pounds
- Requires vision abilities including depth perception and focus adjustment
Work Environment
- Secure production facility with restricted mobile phone access
- Moderate noise level
- Fast-paced, deadline-driven production environment
Job Tags
Temporary work, Work at office, Shift work