ServiceNow Developer Job at VELAIO, Remote

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  • VELAIO
  • Remote

Job Description

Role Description

  • This is a remote position.
  • Scope / Modules:
    • ITSM (IT Service Management)
    • SPM (Strategic Portfolio Management)
  • Work mode: Remote – EST/CST time zone (Canada / US)
  • English level: Conversational upper-intermediate (B2+)
  • Contract type: Staff Augmentation – long-term project
  • End client: Technology / services company based in Canada

Key Responsibilities

  • Development, configuration and customization of ServiceNow modules in ITSM and SPM.
  • System administration: user, role, ACL and platform table management.
  • Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts).
  • Participation in requirements gathering and technical design sessions with the client team.
  • Support for integration with external tools via REST/SOAP APIs.
  • Technical documentation of developments and configurations.

Qualifications

  • ServiceNow Certified Application Developer (CAD) – highly desirable.
  • Certified Implementation Specialist – ITSM (CIS-ITSM).
  • Certified Implementation Specialist – SPM (CIS-SPM).

Additional Technical Skills

  • JavaScript applied to the ServiceNow platform.
  • Knowledge of ITIL v3 / v4 methodologies (Desirable).
  • Experience with REST/JSON integrations.
  • Nice to have: experience with NOW Platform App Engine or ServiceNow Studio.

Selection Process

  • Resume review and certification verification.
  • Technical interview in English with the client team.
  • Technical assessment on the ServiceNow platform.
  • Final culture / fit interview with the client.

Requirements

  • Certification: ServiceNow Certified System Administrator (CSA) - Valid and current at time of application.
  • Minimum 2 years of experience working on the ServiceNow platform.
  • Demonstrable experience administering ServiceNow instances (System Admin).
  • Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).
  • Conversational upper-intermediate English (B2+).

Job Tags

Contract work, Remote work

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