Job Description

Job ID#: 36895

IT Field Support Technician
Woodlands area – Zip Code 77380
Pay To $30 hourly with Experience!

Primarily onsite IT support for office and production facilities based in The Woodlands, with occasional travel to other Houston-area locations as needed. Supports daily service requests and incidents, assists with essential business systems and infrastructure, and works closely with senior IT staff and vendors.

Essential Job Functions and Responsibilities

End User Support & Service Desk Operations

• Serve as a first-level point of contact for IT service requests, providing deskside and remote support.
• Troubleshoot common hardware, software, network connectivity, and peripheral issues.
• Accurately document all incidents and service requests in the ticketing system, ensuring clear work notes and resolution details.
• Monitor assigned ticket queues, respond to new requests promptly, and update users on status.
• Escalate complex issues to senior technicians or appropriate resolver groups following established procedures.
• Follow defined service level agreements (SLAs) and escalation processes.

Site IT Support & Coordination

• Provide primary onsite IT support for The Woodlands locations.
• Support local IT requirements under guidance from senior IT staff.
• Assist with onboarding and offboarding activities, including workstation setup, hardware deployment, and account coordination.
• Coordinate vendor visits and onsite support activities as directed.

IT Asset & Inventory Management

• Assist in maintaining accurate IT asset records within the ServiceNow CMDB.
• Track hardware inventory, update asset information, and support periodic audits.
• Help reconcile discrepancies and ensure asset lifecycle activities follow company standards.
• Support hardware refresh programs and device replacement initiatives.

Project & Operational Support

• Participate in IT-led initiatives such as hardware refreshes, site expansions, acquisitions, restructuring projects, or system upgrades.
• Assist with workstation imaging, provisioning, application installations, and device enrollments.
• Support technology rollouts and infrastructure-related activities under supervision.

User Training & Guidance

• Provide basic user guidance on Microsoft 365 applications and standard desktop tools.
• Educate users on proper procedures for submitting service requests and incident tickets.
• Assist in developing simple knowledge articles or end-user documentation as needed.

Additional Responsibilities

• Provide occasional onsite support at other locations as business needs require.
• Support local language communication when needed to assist call center agents.
• Complete all required company training programs.
• Provide support for business-critical systems under the guidance of senior technicians.
• Act as the onsite IT contact when required, escalating issues appropriately.
• Regularly carry out assigned responsibilities as part of core duties.

Education

• High School Diploma or GED required.
• Associate degree in Information Technology, Computer Science, or related field preferred.

Experience

• Entry level / recent Grad in IT support, help desk, or desktop support preferred.
• Technical support experience considered a plus.

Certifications (Preferred but Not Required)

• CompTIA A+
• CompTIA Network+
• Microsoft 365 Fundamentals or related Microsoft certification
• ITIL Foundation
• Equivalent hands-on experience may be considered in place of certifications.

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