Job Description

Are you a customer-focused, detail-oriented professional looking for a rewarding seasonal opportunity in beautiful Bar Harbor, Maine? Witham Family Hotels is seeking a Full-Time Seasonal Hotel Reservations Agent to join our dynamic Central Reservations Team.

In this important role, you'll assist guests by answering questions, booking and modifying reservations, and delivering a seamless, friendly booking experience across multiple properties. If you enjoy working in a fast-paced, guest-first environment and thrive as part of a collaborative team, we'd love to hear from you!

You'll support reservations for the following properties:

• Atlantic Oceanside Hotel & Event Center
• Bar Harbor Motel
• Acadia Inn
• Bar Harbor Grand Hotel
• Bar Harbor Villager Motel
• Bayview Hotel

At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 , we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

We are an equal opportunity employer, and we believe our strength lies in our differences.

Position Details:

• Status: Full-Time, Seasonal spring through fall
• Location: Onsite at the Bar Harbor Inn and Spa (not a remote position)
• Wage: Starting at $18/hour
• Schedule: Shifts vary and include evenings, weekends, and holidays

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Family members may be added for an additional cost
• Dental and Vision Insurance: Our dental plan is amazing—it's a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan
• End of Season Bonus
• Heating savings program: In partnership with Irving and Dead River—save on heating oil and propane
• Core Values Program: Earn points for branded swag
• Referral Bonus: Up to $1,000 per new full-time employee you refer
• Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels
• Employee Recognition Programs
• Employee Assistance Program (EAP): Free and anonymous counseling services
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates
• Annual Flu Shot Clinic
• Witham Family Hotels Gala: An annual event that recognizes YOU
• Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations

Key Responsibilities:

• Answer incoming guest calls and emails regarding availability, rates, and property details
• Accurately book and modify reservations in the system
• Deliver exceptional customer service by handling inquiries and special requests professionally
• Collaborate with front desk teams to ensure reservation accuracy
• Stay informed about property promotions, policies, and local events
• Process payments, cancellations, and booking adjustments
• Manage group reservations and unique booking needs efficiently
• Address and follow up on guest concerns promptly
• Perform other duties as needed

Skills & Requirements:

• Previous hospitality, reservations, or customer service experience preferred, but not required
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers and learning reservation systems
• Positive, team-oriented attitude
• Reliable and flexible with scheduling

Performance Measurement:

Success in this role will be measured by guest satisfaction, accuracy of reservations, responsiveness, teamwork, and overall contribution to a positive guest experience.

If you're passionate about hospitality and want to be part of a team that creates memorable guest experiences in one of Maine's most beautiful destinations, apply today to join the Witham Family Hotels Reservations Team!

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