Job Description

Requisition ID: 110084 

Share Our Purpose. Be Yourself. Feel Valued.  

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different . We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s approximately 7,000 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

For more information, visit  amwater.com and join American Water on  LinkedIn ,  Facebook , X  and  Instagram .

Primary Role

The Technician, Cross Connection is responsible for executing the administrative aspects of the state cross connection control program to help ensure compliance with environmental regulations relating to cross connections and backflow prevention.

Key Accountabilities

• Provide day-to-day administrative support; compose correspondence, research accounts, answer customer phone calls and perform data entry.
• Serve as the first point of contact for customers, network staff and cross connect staff. 
• Assist in coordinating the local enforcement of the cross connection control program to help ensure compliance with regulations, company tariffs, and the American Water cross connection procedure.
• Maintain records and files of backflow device test reports, surveys, and inspection reports. Respond to data requests and prepare reports.

Knowledge/Skills

• Knowledge of water or other utility operations preferred
• Knowledge of specific systems such as SAP preferred.
• In-depth knowledge of Microsoft office suite applications including MSWord, Excel, Access and PowerPoint and email management systems (MS Outlook). 
• Demonstrated organizational and administrative skills
• Good business acumen and judgment.
• Good quantitative and analytical skills; attention to detail.
• Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation).
• Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others.

Experience/Education

• High School Diploma. Associate’s degree in science, business administration or management, or related degree preferred.
• 0-2 years’ experience in operations, administrative and/or customer service, preferred.

Travel Requirements

Local and occasional regional travel, as needed.

Certifications & Licenses

Valid Driver’s License and ability to pass motor vehicle background check.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water... We Keep Life Flowing ™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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