Job Description
Role Summary We are currently seeking dedicated and highly motivated Call Center Service Representatives to join our team for a 5-month contract. We are actively hiring for both Senior and Intermediate level professionals. In this role, you will be the primary point of contact for inquiries and issue resolution. The ideal candidate will have a background in Human Resources, possess a work ethic, and be capable of handling a high volume of inbound and outbound communications with integrity and professionalism.
Key Responsibilities Call Management: Place outbound calls to follow up on account statuses, inquiries, and complaints. Handle high-volume incoming calls promptly and professionally. Issue Resolution: Triage and direct complex calls or escalated complaints to the appropriate internal teams for further problem resolution. Email Correspondence: Monitor and respond to daily emails, ensuring accurate and timely communication with all parties. Project Support: Assist leadership and team members by working on various departmental projects and administrative tasks as assigned.
Qualifications & Requirements Experience: 2 to 4 years of related call center, customer service, or administrative experience. Industry Background: Prior experience or background in Human Resources is required. Education: Associate Degree (AA) is required. A Bachelor’s Degree (BA/BS) is highly preferred. Technical Skills: * Proficiency in Microsoft Office Suite is required. Experience using Salesforce is highly preferred. Core Competencies: Must be hardworking, honest, and possess verbal and written communication skills.
salary: $29.99 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Associate
Responsibilities
Call Management: Place outbound calls to follow up on account statuses, inquiries, and complaints. Handle high-volume incoming calls promptly and professionally.
Issue Resolution: Triage and direct complex calls or escalated complaints to the appropriate internal teams for further problem resolution.
Email Correspondence: Monitor and respond to daily emails, ensuring accurate and timely communication with all parties.
Project Support: Assist leadership and team members by working on various departmental projects and administrative tasks as assigned.
Skills
- Hardworking
- Honest
- Human resource
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Work at office, Local area, Shift work